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Frequently Asked Questions

Most frequent questions and answers

As part of our resident approval process, there are a few things we verify before accepting an application. The standard procedures we must verify are the residents References, Rental History, and Income.

Our residences are encouraged to pay their rent online through their resident portal or via e-transfer. We offer Automatic Recurring and One-Time Payment options to ensure you don’t miss a payment. The form of payments we accept include Debit Card, Credit Card, and Bank Transfers.

Do you have a maintenance request? Submit a request through your Resident Portal. There, you will have the option to fill out a Maintenance Request or General Inquiry. We require all requests to be submitted through this portal so our team can effectively find a solution. We do have an emergency line, but we encourage our residents to only call when there’s an emergency. Please contact 911 accordingly. 

Luxxe Residences has an emergency line available for our residents. This is a 24-7 Emergency Line to ensure a prompt response.

Situations that would constitute an emergency include flooding, major water leak, no heat, break ins, “rotten egg” smell.

*All non-emergency calls are subject to a $50 service charge*

All Luxxe Residences properties have outdoor spaces available for our residences to use. You might be wondering, what is allowed and what isn’t? See below:

Allowed:

  • Barbeque
  • Patio Furniture
  • Lighting
  • Plants & Flowers
  • Pets

Not Allowed:

  • Smoking
  • Clothing Lines
  • Pets Left Unattended
  • Garbage Storage

Luxxe Residences does allow pets in most of our homes. All residences looking to house pets must get a pre-approval before moving in or taking in a new pet. Once you have been approved, we will require a half month’s rent for a pet deposit. It is the responsibility of the pet owner to ensure adequate cleanliness, noise, and odor control. All owners will be required to clean up after their pet’s waste and have their pets on leash in common areas and unenclosed outdoor spaces on the property.

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